It is crucial for us to continuously strive for the best possible service to fulfill the expectations of our customers. To jointly ensure this quality of service is met, a number of service standards apply on the bol platform.

The performance of bol’s partners with regards to these service standards is monitored on a daily basis and reflected in weekly scores. The resulting performance indicators can be reviewed on your seller performance dashboard. For more background on the service standards and our processes you can also refer to the partner platform page.

This API functionality enables you to retrieve your performance indicator scores as listed in the table below, over the last 30 weeks.

The weekly scores are based on a daily calculated score which we refer to as the numerator and the denominator. Depending on the indicator, the meaning of the numerator and denominator in the response can change (see table below).

The score element specifies whether the predetermined standard is being met (true or false), what the numerator and denominator were (see table below), the value calculated as the numerator divided by the denominator, and the value’s deviation from the norm. You can find the details of the norm under the norm element in the response.