Offer request error codes
While retrieving the offer information through the API, there are several reasons why an offer could not be published on the platform even after its creation.
The specific reason can be inspected through the notPublishableReasons
field element offered by Retrieve an offer by its offer id endpoint.
Alternatively, you can also investigate the reasons behind multiple unpublished offers using the unpublished offers report offered by the Request an unpublished offer report endpoint. For more information, see Unpublished offer report.
The table below shows the currently available error codes and their interpretations. The list below is subject to change due to the dynamic nature of the platform.
Error code | Meaning | Description | How to proceed | ||||||
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1000 |
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Specified EAN is not correct, and it does not adhere to the EAN specification standards. |
Ensure that you have entered a correct EAN that adheres to the EAN-13 barcode standard. |
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1001 |
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The specified condition of the offered product does not match with its product category. |
Ensure that the condition of the product in the created offer corresponds to the correct product category based on the table below.
For example, if your product belongs to a |
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1002 |
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The price configured for the specified offer is not within the permitted boundaries. |
Ensure that the configured price is within the permitted boundaries of 1-9999. |
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1003 |
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Either of the following could be the reason for this error:
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Ensure that the configured stock value is within the permitted boundaries of 0-999. |
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1007 |
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Either of the following could be the reason for this error:
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Based on the type of the error encountered, adopt any one of the following to resolve the error:
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1010 |
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Issue in the configuration of your offer with MijnLeverbelofte calendar. |
Check the MijnLeverbelofte configuration in your account settings. If you are unable to resolve it by making changes to your calendar, contact partner services for assistance. |
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2 |
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Delivery time to customer can not be calculated yet. |
This will resolve itself within 3 hours, if not then contact partner service. |
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2000 |
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Your partner account has been temporarily closed. Ensure that your account has an approved status to make the offers available to the customers. |
Re-open your account by following the instructions provided here. |
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2002 |
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Product is blocked and is prohibited to be sold on the bol platform. |
Check the assortment guidelines and verify if your product is permitted to be sold. To unblock this product, contact partner services. |
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2003 |
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Partner account does not have the appropriate selling rights. The product that you want to sell requires a selective distribution policy where only specific partners receive permission to sell. |
Check the applicable selling rights for your product and the process of requesting additional selling rights here. |
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2004 |
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Following are the reasons for these errors:
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Based on the type of the error encountered, adopt the following to resolve the errors:
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2005 |
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Products with second-hand condition cannot be sold within the specified category. |
Change the category in which you are selling your second-hand product. For more information on which specific categories permit selling second-hand products, check the assortment policy. |
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2006 |
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Selling rights missing to sell a particular brand within a specific category. |
Check the applicable selling rights and the process to request additional selling rights here. |
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2007 |
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Product rejected because of being under embargo and cannot be made available to the customers. |
Selling unreleased products is not supported. To unblock your product, contact partner services for assistance. |
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3000 |
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Any one of the following could be the reason for this error:
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Based on the type of the error encountered, adopt any one of the following to resolve the error: |
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3000 |
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Additional selling rights missing for specific category of products. For example, the jewellery category permits only specific brands to sell. |
Check the applicable selling rights for your product and the process to request additional selling rights here. |
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3000 |
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Offer is temporarily blocked because internal quality checks for this category of assortment is in progress. |
Wait upto 48 hours for the internal checks to complete. If the error still remains, contact partner service for assistance. |
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3000 |
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Offer is still being processed due to encountered technical error. |
Wait upto an hour for the error to resolve. If the error continues, update your offer to resolves the issue. If the error still persists, delete and re-create the offer. |
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3001 |
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Additional information is needed before you can sell this product. |
Most cases can be solved by providing additional information to bol. In the seller dashboard, you can see what information is needed. |
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4000 |
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The price configured for the offer is too high hence the offer will not be made available to the customers. |
Check the pricing policies and reduce the price of your offer. |
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4001 |
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An active offer for the product already exists. This is because you are using an EAN that is connected to another EAN that you are already offering. |
Either update the existing offer or delete it before re-creating an offer with a different EAN. It is not possible have an active product with two offers even if the EAN attached to the product is different. |
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4002 |
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The offer you are trying to update or retrieve has been deleted. |
Create a new offer for the product. |
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4003 |
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Either of the following could be the reason for this error:
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Based on the type of the error encountered, adopt any one of the following to resolve the error:
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4003 |
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No stock available for this offer because of any one of the following:
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Update the stock for your offer. Ensure that stock is available even after taking open orders into consideration. |
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4004 |
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Either of the following could be the reason for this error:
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Based on the type of the error encountered, adopt any one of the following to resolve the error:
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