Selling on bol.com process flow
The process that a product follows from creation to end is described below. You can use this as a basis to start your automation process.
Please make sure you understand the key concepts of our data model before you start.
Step | Functionality | Remarks | ||
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Manage your products |
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You don’t need to add new products to sell on bol.com, as you can add offers for existing products. However, if you want to add products or manage product contact information, you can use our Product content API. |
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Add offers to the bol.com marketplace |
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Bol.com will check your offers and add them to the shop. Refer to the Offers documentation for more information.
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Start selling |
Regularly check for open orders |
Bol.com will list all orders you have received and not yet shipped. The order flow is described here. |
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Process your orders and cancellations |
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Bol.com will use this information to notify customers that their order is on its way. Bol.com will supply customers with the tracking information of their order. If an order is cancelled, please make sure to confirm the cancellation. The shipment and cancellation endpoints are part of the order flow, as explained here. |
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Manage your returns |
Regularly check and manage your returns |
Customers can create a return request through their bol.com account. We will supply you with information on your returns and supply the customers with a return-label. Please look at our Returns page for more information. |
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Prepare for more sales |
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Keep us informed on how much stock is left. This way, a customer will never receive a ‘no’ for an answer. Try to improve your delivery time to get a higher conversion rate and to improve your position regarding the buy box. Stock, price, and delivery promise updates are part of our offers flow. |
The Retailer API offers more options to manage your offers and orders, but the happy flow described above is the most common. Additional API flows are available for: |