Subscriptions allow consumers to subscribe to relevant events via push notification when they happen, without the need to poll. This allows users to register webhooks and subscribe to events that they would like to receive.

Delivery methods

Subscriptions support delivering messages via webhooks. A webhook is an endpoint on your side where we can deliver a message when an event you are subscribed to takes place.

Event types

Subscription messages send out process-status events. The process statuses are:





For security reasons we only accept webhooks that are registered on an https domain. Registering a webhook without using SSL is therefore not possible and will result in an error when attempting to subscribe.

Connecting to Subscriptions

subscription api flow
Figure 1. Logical process flow

1. Create your webhook

First of all you have to build a webhook on your side where we can send the events that you want to subscribe to. As stated this must be an https address.

See 4. Receive events to learn what to expect so you can build your endpoint accordingly.

2. Subscribe to event(s)

After you implemented your webhook successfully it’s time to subscribe your endpoint to the Subscription API.

See POST to learn how to create a subscription.

You could also choose to update your current subscription. See PUT to learn how to do this.

3. Get process status

Because the POST call in the previous step is asynchronous we return a process status object. From it you can retrieve its process status id and request the status of the process.

Once it is done the response will have an entity id which represents your subscription id.

4. Receive events

Once you’ve completed your endpoint and subscribed to an event you will start receiving messages. Currently PROCESS_STATUS and SHIPMENT are supported. Shipment events will notify you if a transport event gets updated.

Of course it is possible for messages to arrive in the wrong order or for a message to not be delivered due to timeouts or other issues at either side.

Request signing

Messages sent from through push notifications can be verified using digital signatures. This allows you to ensure that the messages were not tampered with through means such as man-in-the-middle attacks, and prevents abuses of your public endpoints by third parties flooding your endpoints with bad requests.

The "signature" header in webhook messages can be extracted to verify the origin and contents of the message. This signature is added by signing a request body with a public/private keyset. The private key is used by for creating the signature, while the public key is used by the partner for verification. You can use the public keys you retrieve from the API to verify the signature provided in requests to your public endpoints, after which you can commence with your transactions.

Signature header structure

The signature header sent to you looks like this:

Signature: keyId=0, algorithm="rsa-sha256", signature=<SIG>

The three elements in the signature are:

  • keyId - the ID for the keyset used to create the signature. We have built a method to create new keysets once the old ones become compromised through getting leaked or hacked.

  • Algorithm - the algorithm used to create the signature. In our case we use a static value of rsa-sha256. For more information see RSA-SHA256 signatures.

  • Signature - the created signature that can be verified by the recipient of the message. The signature is sent as a Base64 encoded UTF-8 string. Depending on the library doing the verification, the signature might need to be Base64 decoded before it is validated.

Retrieving public keys from the Subscription API

The keys referenced in the signature are available from the Subscription API. The reference documentation can be seen here. Here is an example response from the Retailer API:

GET /retailer/subscriptions/signature-keys
    "signatureKeys": [{
        "id": "0",
        "type": "RSA",

This will return a list of public keys. You should active cache these, as they will not change. If you do encounter a message signed with a new keyID not currently contained in your list, you can request the keys again to obtain the public key that is part of that keyset.

The contents of this response are:

  • id - the ID of the keyset with the reference keyId in the signature header.

  • type - the type of key, in this case an RSA public key.

  • publicKey - the Base64 encoded X.509 public key. To load it, first decode it from Base64 and then load it as an X.509-spec public key.

Validating the signature

The SHA256 algorithm calculates a unique hash of the input data, then encrypts the hash with the private key. To verify the authenticity of the message, you should:

  1. Calculate a hash of the same data using the public key.

  2. Decode the hash from Base64 using the public key and load it as an X.509-spec key.

  3. Compare the hash values. If they match, the signature is considered valid. If they don’t match, it either means that a different key was used to sign it, or that the data has been altered.

Example 1. Java example

The following code sample validates the signature of a request to use as a baseline for the implementation - you can adapt it to your programming language of choice. No additional libraries beyond the standard JVM are required:

// Retrieve the key from merchant, decode it with the Base64 decoder.
byte[] encodedKey = Base64.getDecoder().decode(subscriptionKey.getBytes(StandardCharsets.UTF_8));
// Load the public key, use the SHA256withRSA instance and load it as an X509KeySpec
PublicKey publicKey = KeyFactory.getInstance("SHA256withRSA").generatePublic(new X509EncodedKeySpec(encodedKey));

// Given the following extracted signature from the request header
// And the message body sent to the push notification endpoint
String body = "Message body";
// Decode the signature and convert it to a byte array
byte[] signatureBytes = Base64.getDecoder().decode(signature.getBytes(StandardCharsets.UTF_8));
// Verify the signature using the public key created earlier
final Signature sha256RsaSignature = Signature.getInstance("SHA256withRSA");
// Initialize the signature with the publickey
// Add the bytes string conversion of the signature header
// Verify the signature, this function will return true for valid signatures
boolean result = sha256RsaSignature.verify(body.getBytes(StandardCharsets.UTF_8));

Subscription Service Features

At-least-once delivery

To make this as reliable as possible we’re making use of at-least-once message delivery. This means that it’s possible to receive the same message multiple times. Please make sure that your system can handle this, for example by registering which messages you’ve already processed on your side.

Retry mechanism

If we cannot deliver a message the first time, we will retry 4 times with an increasing accumulated interval between the retries.

Table 1. Retry intervals for push messages
Retry Interval


1 min


2 min


4 min


8 min

After these retries we will not try again and the message will be dropped.

As a fallback scenario you can always use the respective GET endpoints on the Retailer API.

Possible race conditions

We cannot guarantee messages will always arrive in the correct order.

For example: Message A and B for the same process have failed, where the retries of message A have failed 2 times and the retry of message B failed once. Let’s say your system comes up in the meantime and message B is retried after 2 minutes while message A will be sent after 4.

To enable you to check if this is the case we added a timestamp to the message.

This is the timestamp of the event being handled in our landscape, not the timestamp of when we sent it.

Push message example

Below is an example of the push messages you might receive after creating a subscription. These messages will contain all the information you need to take next steps by calling a specific resource on the retailer API.

example push message
  "retailerId": 1234567,
  "timestamp": "2020-02-02T23:23:23+01:00",
  "event" : {
     "resource": "PROCESS_STATUS",
     "type": "SUCCESS",
     "resourceId": "8ac14d66-b7ee-40a6-9a42-26e815e87e4a",
     "metadata": [
         { "key" : "somekey" , "value" : "somevalue"},
         { "key" : "somekey2" , "value" : "somevalue2"}
     "links": [
           "method": "GET",
           "href": ""

Supported operations

Create subscription

To create a subscription you have to do the following call: POST /retailer/subscriptions

create subscription example
  "resources": ["PROCESS_STATUS"],
  "url": ""

This will return a response with a process status, as you are used to from our other API calls. Once it’s successfully processed you can get the subscription id (entityId in the process status response) with which you can do the following operations.

a URL can only have 1 subscription. If you want to subscribe to multiple resources for 1 URL you have to manage this with 1 subscription. You can’t have more than 1 subscription for the same URL.

Get subscription by id

This endpoint enables you to fetch a subscription by its subscription id and verify its details.

get subscription response example
  "id": 1234,
  "resources": ["PROCESS_STATUS"],
  "url": ""

Update subscription

This endpoint enables you to modify an existing subscription by its subscription id. For example you can use this to change the address of your endpoint or the event types that to want to subscribe to.

The body looks the same as the POST call except you have to include the id.

  • When you want to remove a resource from the subscription, you have to submit the resources you want to subscribe to, excluding the one you want to remove.

  • When you want to add a resource, you have to submit all the resources you want to subscribe to, including the one you want to add.

Remove subscription

This endpoint enables you to entirely delete an existing subscription by subscription id.

For the specific API documentation, please visit our ReDoc page.

IP Whitelisting

There are a few IP addresses from which we publish messages. You can whitelist these if needed. IPs for push messaging

Test subscription

You can use POST test push notifications to test your subscriptions using your subscription ID. If there is a subscription for that retailer, a response message will be sent to the corresponding hook/URL.