Orders and shipments

Shipments API endpoints

Depending on your usage, the Get delivery options endpoint might also apply to your process if you are purchasing labels from bol.com.

Logical process flow

order-flow description

Get open orders

Get orders: can be used to return a list of open orders.

This endpoint is used to get all your current open orders, sorted by the creation date in descending order. The endpoint supports pagination by using the page query parameter and allows you to filter on FBB orders if you are participating in Logistics Via Bol.com and FBR orders. In the response, you will find – amongst other attributes – the orderId and order items. This orderId can be used to get the order details in the get a single order.

FBB Orders – best practice

While this endpoint allows you to list both FBR and FBB orders, FBB orders will be handled by bol.com, meaning that once bol.com handles the open order, it is closed and listed as a shipment. Shipments for FBB are also available through the shipment endpoints.

We try to pick orders as soon as possible; often an order is already picked before you poll the get orders endpoint. As a result you will no longer see the order in the open orders list and you can use shipments to track it. However, if you are using FBB and you wish to see the original order, you can use status=ALL. See below for more information.

Get orders with all statuses

In Get orders, orders can be filtered by a status:

  • OPEN: provides only the items within the order that still need to be fulfilled (or cancelled).

  • ALL: in addition to all open items, also provides all the items within the order that were shipped or cancelled within the last 48 hours.

Because the data from a request with query parameter status=ALL represents a snapshot from a point in an order lifecycle, it is possible that you will see some anomalies on very rare occasions ( under 0.0001%) that appear to be incorrect, but are actually a result of status changes that create an error when compared with older snapshots. You should generally treat the latest snapshot as the more accurate data set.

Shipped items

When an order moves to status Shipped, it will remain visible in status=ALL for the next 48 hours, and at the same time it will also become visible in Get shipments and Get shipment.

Cancelled items

From the time an order is cancelled, it remains visible in status=ALL for the next 48 hours. The time of cancellation depends on the cancellation reason. For example if the customer requests a delivery date of 10/01, and the partner has committed to a 24h window of delivery, the order will automatically be cancelled by bol.com on 13/01, and will remain visible in status=ALL until 15/01.

Get a single order

Get a single order: returns a single order.

With the orderId from the Get orders endpoint, you can use this endpoint to fetch all the order details for this specific orderId. In the response, you will find shipment details giving data that can be used for your shipment, and billing details giving data can be used to make up an invoice.

Next to that, you will find all the order items that are part of the order. This can either be 1 if the customer ordered only 1 item, or more if the customer ordered more than 1 item within the same customer order. The total price of an order item can be calculated by multiplying the unitPrice with quantity.

The items within the order are known as order items, and are referred to as the orderItemId. With this ID, you can either choose to ship this order item or to cancel this specific order item.

By default the single order request will return all items in the order, including both Fulfilment by bol.com (FBB) and Fulfilment by retailer (FBR) fulfilment methods. You should check the fulfilment method per orderItem when reviewing your open order. The order items can also be a mixture of Verzenden via bol.com and non-Verzenden via bol.com shipping methods, which will be indicated by the distributionParty being either BOL or RETAILER.

The Get a single order request filters by default on status=ALL. It returns all open items as well as all items that were shipped or cancelled within the last 48 hours. Besides quantity ordered the response includes the fields quantityCancelled and quantityShipped. See Get orders with all statuses for more information.

Shipment time frame

The timeFrameType field in Get order indicates which delivery time option was selected by the customer during the checkout. The possible values are:

Table 1. Timeframe values
Value Delivery type Remarks


All delivery types

This is the default value for FBR orders being delivered during the daytime.


All delivery types

This is the default value for FBR orders being delivered during the evening.


Logistics via bol.com. Currently not available for FBR orders.

Delivery option for oversized or overweighted orders for which the standard delivery option is not possible. This requires the customer to agree on a timeslot for the appointment.


Logistics via bol.com

Delivery option for orders to be delivered on the same day as the order is placed.


Logistics via bol.com

Delivery option for orders to be delivered on Sunday during the daytime.

Ship order item

Ship order item: is used to ship an order item and provide shipment information.

With this endpoint, it is possible to ship an order item from a specific customer order. There are two ways to ship an order item:

  1. Shipping using your own shipping label. If you want to ship an order item using your own shipment, you need to provide transport information. For this we require a transporterCode (see table below) and a trackAndTraceCode. Note that the trackAndTraceCode can optionally be left empty in this call.

    If you want to send them to bol.com later, you can use the add transport information endpoint. However, there is no need to do so if you send all the data to us at once.

    If you ship this order item by using your own transporter, you need to leave the shippingLabelId empty. It is not possible to submit transport information and also a shippingLabelId.

  2. Shipping using a purchased shipping label from bol.com. If you purchased a shipping label from bol.com, you can either:

    • Add the shippingLabelId which you obtained from get delivery options to the response. In this case, you need to omit the transport information.

    • Or, use the fields in the response from Get shipping label in the transport object.

Packing slips via the API

You cannot retrieve a packing slip via the API. Also, as of January 2020, it is no longer mandatory to send a packing slip with an order, as long as the order number is already included on the shipping label. If you purchase normal bol.com shipping labels on API v4 or above, or Verzenden via bol.com shipping labels, the order number is already on it and a packing slip is therefore not necessary.

In the following situations, it is still necessary to attach a packing slip:

  • When you buy normal shipping labels via v3 of the API the order number will not automatically appear on the label.

  • When you use your own shipping labels and you cannot add the order number to the shipping label.

If you do need to attach a packing slip to the order and you don’t use the bol.com packing slip from the Seller Dashboard, you can generate your own packing slip via the information available in the Get order endpoint.

Cancel order item

Cancel order item: is used to cancel an order item and provide a reason for the cancellation.

There are two scenarios that can occur regarding cancelling an order item:

  1. The customer requested a cancellation.

    When retrieving a Get a single order you will receive a cancelRequest value for every order item. Whenever this value is set to True, the customer cancelled the order item. You don’t need to ship this order item, and we will refund the customers’ payment.

    We do require you to confirm the cancellation request through the Cancellation endpoint. It is possible that a customer only cancels a single item within an order.You only have to cancel this one item and can ship the other order items.

    Please select the reasonCode REQUESTED_BY_CUSTOMER when confirming the cancellation request. A customer cancellation will not count negatively towards your cancellations performance indicator.

The time between retrieving an open order and actually shipping an order item or cancelling an order item yourself, a customer can still request a cancellation. If there is a lot of time between retrieving an open order and shipping the order item, it is advisable to get the open order again just before shipping the order item to check for a possible cancellation request from the customer.
  1. If you cannot ship an order item to the customer, for example due to missing stock, it is possible to cancel an order item from the order yourself.

    The customer never requested a cancellation in this scenario, and by cancelling the order item you unfortunately disappoint the customer. Cancelling an order item without a cancellation request from the customer will lead to a negative score on your cancellations performance indicator. Using the reason REQUESTED_BY_CUSTOMER without a customer cancellation request will also count negatively.You can find your scores through the Performance indicators endpoint. Bol.com will manage the refund towards the customer when cancelling an order item yourself.

Get shipments

Get shipments: returns a list of shipments.

This endpoint is used to get all your shipments, sorted by the shipment date in descending order. The endpoint supports pagination by using the page query parameter, and allows you to filter on FBB orders if you are participating in Logistics Via Bol.com and FBR orders. Moreover, you can search within all the shipments on orderId, so that you can find easily and quick a single shipment based on the orderId.

In the response, you will find – among other attributes – the shipmentId, shipmentItems and the related transport information. You can use the shipmentId to fetch more shipment details using the Get a single shipment endpoint. Moreover, the transportId is in the same response, and can be used to add transport information in case you didn’t do so while shipping the order item.

This endpoint will only return shipments that were created over the past three months.

Get a single shipment

Get a single shipment: returns a single shipment.

To fetch the details of a shipment, you can use this endpoint to get all the shipment details based on the shipmentId. In the response, you will find the items that where shipped, the transport information, and the details of the customer. In compliance with GDPR, we omit the transport information from the response when the transport is more than a year old.

With the specific shipmentId you can get shipment information from up to two years ago.

Monitoring a shipment

The transport.transportEvents element in Get single shipment allows you to track the shipment events when they are updated in the system. Transport events will show the entire history of the shipment with timestamps. You can use Subscriptions to receive updates whenever a new transport event is added to a shipment.

For a multi-line order which is shipped with one Track and Trace code, you will see transport events for only one of the orderlines in the order, even though they apply to the whole order. This will be improved in the future.

Add transport information to a shipment

Add transport information: is used to add transport information to a shipment.

It is possible that you already want to ship an order item, but you don’t know the track and trace details at that moment in time. When this occurs, the customer will not be informed of the track and trace-related information. This is not an optimal customer experience for your customer. In this scenario, this endpoint allows you to still send us the track and trace code. From that moment on, the customer will also receive updates on events when this track and trace code is scanned.

Customers pay attention to the track and trace code, and it is therefore important that you provide this data.

This endpoint only allows you to append data.It is therefore not possible to change the transporter itself, but you are allowed to add data.
You are not required to use this endpoint if you provide us directly with the track and trace code, and the transporter information when shipping an order item. For that reason, this step is optional in your flow when shipping an order item.


The table below shows all available transporter codes that can be used while creating a shipment or adding a transporter code to a shipment that was created earlier. Please make sure that the transporter code is available for the version of the API that you are using at that time.

Some transporters use a DASH while others use an UNDERSCORE. Please make sure to use the correct notation.

This list applies to the current version of the Retailer API and could change between versions.

Table 2. Transport services and corresponding transporter codes
Transporter / service API transporter code







PostNL extra@home


PostNL Briefpost


TNT Express




DPD Nederland


DPD België


Bpost België


Bpost Briefpost






FedEx Nederland


FedEx Belgie






DHL Germany


DHL Global mail


Transportservice Nederland














NedWRK (Red je pakketje)