Orders and shipments

Shipments API endpoints

Depending on your usage, the delivery options endpoint might also apply to your process if you are purchasing labels from bol.com.

Logical process flow

order-flow description

Retrieve open orders

Retrieve open orders: returns a list of open orders.

This endpoint is used to retrieve all your current open orders, sorted by the creation date in descending order. The endpoint supports pagination by using the page query parameter and allows you to filter on FBB orders if you are participating in Logistics Via Bol.com and FBR orders. In the response, you will find – amongst other attributes – the orderId and order items. This orderId can be used to retrieve the order details.

FBB Orders – best practice

While this endpoint allows you to list both FBR and FBB orders, we recommend only using it for orders that you fulfill yourself (FBR). Since FBB orders are picked, packed, and sent by the bol.com warehouse, this means that open orders will be handled by bol.com. Once bol.com handles the open order, it is closed and listed as a shipment. Shipments for FBB are also available through the shipment endpoints.

We try to pick orders as soon as possible; often an order is already picked before you poll the open orders endpoint. As a result you will no longer see the order in the open orders list. To avoid missing the order entirely we recommend using the shipments endpoint for administration purposes.

Retrieve a single order

Retrieve single order: returns a single order.

With the orderId from the get open orders endpoint, you can use this endpoint to fetch all the order details for this specific orderId. In the response, you will find shipment details giving data that can be used for your shipment, and billing details giving data can be used to make up the invoice.

Next to that, you will find all the order items that are part of the order. This can either be 1 if the customer ordered only 1 item, or more if the customer ordered more than 1 item within the same customer order. The items within the order are known as order items, and are referred to as the orderItemId. With this ID, you can either choose to ship this order item or to cancel this specific order item.

By default the single order request will return all items in the order, including both Fulfilment by bol.com (FBB) and Fulfilment by retailer (FBR) fulfilment methods. You should check the fulfilment method per orderItem when reviewing your open order.

Ship order item

Ship order item: ship an order item and provide shipment information.

With this endpoint, it is possible to ship an order item from a specific customer order. There are two ways to ship an order item:

  1. Shipping using your own shipping label. If you want to ship an order item using your own shipment, you need to provide transport information. For this we require a transporterCode (see table below) and a trackAndTrace. Note that the trackAndTrace can optionally be left empty in this call. If you want to send them to bol.com later, you can use the add transport information endpoint. However, there is no need to do so if you send all the data to us at once.

    If you ship this order item by using your own transporter, you need to leave the shippingLabelId empty. It is not possible to submit transport information and also a shippingLabelId.

  2. Shipping using a purchased shipping label from bol.com. If you purchased a shipping label from bol.com, you can either:

    • Add the shippingLabelId which you obtained from get delivery options to the response. In this case, you need to omit the transport information.

    • Or, use the fields in the response from Get shipping label in the transport object.

Packing slips via the API

You cannot retrieve a packing slip via the API. Also, as of January 2020, it is no longer mandatory to send a packing slip with an order, as long as the order number is already included on the shipping label. If you purchase normal bol.com shipping labels on API v4 or above, or Verzenden via bol.com shipping labels, the order number is already on it and a packing slip is therefore not necessary.

In the following situations, it is still necessary to attach a packing slip:

  • When you buy normal shipping labels via v3 of the API the order number will not automatically appear on the label.

  • When you use your own shipping labels and you cannot add the order number to the shipping label.

If you do need to attach a packing slip to the order and you don’t use the bol.com packing slip from the Seller Dashboard, you can generate your own packing slip via the information available in the Get order endpoint.

Cancel order item

Cancel order item: cancel an order item and provide a reason for the cancellation.

There are two scenarios that can occur regarding canceling an order item:

  1. The customer requested a cancellation. When retrieving a single order you will receive a cancelRequest value for every order item. Whenever this value is set to True, the customer cancelled the order item. You don’t need to ship this order item and we will refund the customers’ payment. We do require you to confirm the cancellation request through the cancellation endpoint. It is possible that a customer only cancels a single item within an order. You only have to cancel this one item and can ship the other order items. Please select the reasonCode REQUESTED_BY_CUSTOMER when confirming the cancellation request. A customer cancellation will not count negatively towards your cancellations performance indicator.

    between retrieving an open order and actually shipping an order item or canceling an order item yourself, a customer can still request a cancellation. If there is a lot of time between retrieving an open order and shipping the order item, it is advisable to retrieve the open order again just before shipping the order item to check for a possible cancellation request from the customer.
  2. If you cannot ship an order item to the customer, for example due to missing stock, it is possible to cancel an order item from the order yourself. The customer never requested a cancellation in this scenario, and by canceling the order item you unfortunately disappoint the customer. Canceling an order item without a cancellation request from the customer will lead to a negative score on your cancellations performance indicator. Using the reason REQUESTED_BY_CUSTOMER without a customer cancellation request will also count negatively. You can find your scores through the performance indicators endpoint. Bol.com will manage the refund towards the customer when canceling an order item yourself.

Retrieve shipment list

Retrieve shipment list: returns a list of past shipments.

This endpoint is used to retrieve all your shipments, sorted by the shipment date in descending order. The endpoint supports pagination by using the page query parameter, and allows you to filter on FBB orders if you are participating in Logistics Via Bol.com and FBR orders. Moreover, you can search within all the shipments on orderId, so that you can find easily and quick a single shipment based on the orderId.

In the response, you will find – among other attributes – the shipmentId, shipmentItems and the related transport information. You can use the shipmentId to fetch more shipment details using the retrieve a shipment by shipment id endpoint. Moreover, the transportId is in the same response, and can be used to add transport information in case you didn’t do so while shipping the order item.

This endpoint will only return shipments that were created over the past three months.

Retrieve a single shipment

Retrieve single shipment: returns a single shipment.

To fetch the details of a shipment, you can use this endpoint to get all the shipment details based on the shipmentId. In the response, you will find the items that where shipped, the transport information, and the details of the customer. In compliance with GDPR, we omit the transport information from the response when the transport is more than a year old.

With the specific shipmentId you can retrieve shipment information from up to two years ago.

Adding transport information to shipment

Add transport information: add transport information to a shipment.

It is possible that you already want to ship an order item, but you don’t know the track and trace details at that moment in time. When this occurs, the customer will not be informed of the track and trace-related information. This is not an optimal customer experience for your customer. In this scenario, this endpoint allows you to still send us the track and trace code. From that moment on, the customer will also receive updates on events when this track and trace code is scanned.

Customers pay attention to the track and trace code, and it is therefore important that you provide this data.

This endpoint only allows you to append data. It is therefore not possible to change the transporter itself, but you are allowed to add data.
You are not required to use this endpoint if you provide us directly with the track and trace and the transporter information when shipping an order item. For that reason, this step is optional in your flow when shipping an order item.


The table below shows all available transporter codes that can be used while creating a shipment or adding a transporter code to a shipment that was created earlier. Please make sure that the transporter code is available for the version of the API that you are using at that time.

Some transporters use a DASH while others use an UNDERSCORE. Please make sure to use the correct one.

Table 1. Transport services and corresponding transporter codes
Transporter / service API transporter code







PostNL extra@home


PostNL Briefpost


TNT Express




DPD Nederland


DPD België


Bpost België


Bpost Briefpost






FedEx Nederland


FedEx Belgie






DHL Germany


DHL Global mail


Transportservice Nederland














NedWRK (Red je pakketje)