Partner performance indicators

In order to fulfil the expectations of our customers it is crucial to continuously strive for the best possible service. To jointly ensure this quality of service is met, a number of service standards apply on the Bol.com platform.

The performance of bol.com’s partners with regards to these service standards is monitored on a daily basis and reflected in weekly scores. The resulting performance indicators can be reviewed on your seller performance dashboard. For more background on our service policies and processes you can also refer to the Partner Platform page.

The API enables you to retrieve your performance indicator scores as listed in the table below, for the 26 weeks covered by the monitoring period.

The weekly scores are based on a daily calculated score which we refer to as the numerator and the denominator. Depending on the indicator, the meaning of the numerator and denominator in the response can change. See the table below for more information.

The score element specifies whether the predetermined standard is being met (true or false), what the numerator and denominator was, the value - calculated as the denominator divided by the numerator - and the value’s deviation from the norm. You can find the details of the norm under the norm element in the response.